conditions of sale

Pepper Socks is the brand name of Centipedemind BV, Stationsstraat 21, 9240 Zele with VAT number BE0818499361. This party is hereinafter referred to as 'the entrepreneur'.

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and orders between entrepreneur and consumer (being the buyer). The general terms and conditions are always freely available on the relevant websites and should be consulted before proceeding to purchase. If one or more provisions of these terms and conditions at any time are wholly or partially null and void or nullified, then the agreement and these terms and conditions for the rest remain in effect and the provision in question in mutual consultation will immediately be replaced by a provision that approximates the purport of the original as much as possible. Situations that are not regulated in these general conditions should be assessed 'in the spirit' of these general conditions. Uncertainties about the interpretation or content of one or more provisions of our conditions, should be interpreted 'in the spirit' of these general conditions.

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer is without obligation. The entrepreneur is entitled to change and modify the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur. All images, specifications and information in the offer are indicative and can not be a reason for compensation or dissolution of the agreement. Images of products are a faithful representation of the products offered. Entrepreneur can not guarantee that the colors shown correspond exactly with the real colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular: the price including taxes; the possible costs of shipment; the manner in which the agreement will be concluded and what actions are necessary for that purpose; whether or not the right of withdrawal applies; the method of payment, delivery and execution of the agreement; whether the agreement will be archived after its conclusion, and if so in what way it can be consulted by the consumer; the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if desired, repair it; The available sizes, colors, type of materials.

The agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the conditions set. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. If the agreement is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures. The entrepreneur can - within the legal framework - to inform whether the consumer can fulfill his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the implementation. The Entrepreneur shall include the following information with the product or service to the Consumer, in writing or in such a way that the Consumer can store it in an accessible manner on a durable medium: a. the visiting address of the Entrepreneur's business establishment to which the Consumer can turn with complaints; b. the conditions under which and the manner in which the Consumer can exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal; Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.


When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for a period of 14 days. This reflection period commences on the day after receipt of the product by the consumer. During the cooling-off period, the consumer will handle the product and packaging with care. Because of hygienic reasons, the packaging may not be detached by the customer. If he exercises his right of withdrawal, he will return the product with all delivered accessories and in its original condition and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur within 14 days after receipt of the product. The consumer should make this known by means of the model form. After the consumer has made it known that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of dispatch. If the customer has not made it known that he wishes to exercise his right of withdrawal or has not returned the product to the Entrepreneur after the aforementioned periods have expired, the purchase is a fact.

If the consumer makes use of his right of withdrawal, at most the costs of returning the goods shall be borne by him. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after withdrawal. This is subject to the condition that the product has already been received back by the merchant or conclusive proof of complete return can be provided. Refunds will be made via the same payment method used by the consumer unless the consumer expressly consents to another payment method. If the product is damaged by careless handling by the consumer, the consumer is liable for any reduction in value of the product.

Each offered product - in case of socks - has a sealed packaging. The packaging must not have been removed to be able to exercise the right of withdrawal for hygienic reasons.

The prices mentioned in the offer of products or services are inclusive of VAT. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 2 weeks after delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur will take the utmost care in receiving and executing orders of products and in assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the entrepreneur. All delivery periods are indicative. The consumer can not derive any rights from any periods mentioned. The entrepreneur is not responsible for delays caused by third parties if the entrepreneur can prove that he has done everything in his power to respect the agreed delivery time. Exceeding a term does not entitle the consumer to compensation. If delivery of an ordered product turns out to be impossible, the entrepreneur will make every effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article will be delivered. For replacement items, the right of withdrawal cannot be excluded. The risk of damage and / or loss of products rests with the entrepreneur up to the time of delivery to the consumer or a previously appointed and disclosed to the entrepreneur representative, unless otherwise expressly agreed.


Payment is made in the way the consumer has chosen when placing the order. The consumer has the duty to inaccuracies in provided or stated payment details immediately to the entrepreneur to report. In case of non-payment by the consumer, the operator subject to legal restrictions, the right to charge the consumer reasonable costs incurred in advance. With the order may be requested an advance payment of 1/2 of the amount to be paid, the same advance after receipt of the goods. The invoice is payable in cash at the entrepreneur's place of residence on the agreed due date. Bills of exchange, cheques, mandates or receipts do not constitute either a renewal or an anomaly. From the due date, any unpaid invoice shall automatically and without notice incur interest at a rate equal to the legal interest rate plus 2%. If the principal and interest of the invoice are not paid within 8 days after sending a registered letter of reminder, the debt will be increased with an additional compensation, coventionally fixed at 10% of the amount due on the due date with a minimum of 50 euros. This amount only covers the entrepreneur's own administration costs. If the supplier can prove that the actual costs are higher, the actual amount shall be due. If, at the entrepreneur's request, a reminder is sent by a bailiff, the costs thereof shall also be conventionally borne by the client-customer, in accordance with the rate determined by the King and charged to the entrepreneur by the bailiff. The parties agree that these costs do not double the aforementioned indemnity clause. Moreover, the entrepreneur shall then have the right to request immediate payment of all other invoices not yet due and of all amounts for which the supplier has granted the client postponement of payment. The supplier shall then also be entitled to suspend the execution of current contracts until the Commissioning Party has paid the advance payments described in this article. The Client shall not become the owner of the goods sold until the amounts due have been paid in full. However, the risks that the goods may run shall be at the expense of the client as soon as they are placed at his disposal.

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted within 7 days fully and clearly described to the entrepreneur, after the consumer has found the defects. Complaints submitted to the entrepreneur within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply, are exclusively governed by Belgian law. Even if the consumer resides abroad. In case of any disputes only the court of Dendermonde ( 9200) is competent.

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